Right of Return
The customer can return goods received without reason within 14 days by sending the goods back to Ma&Ma (ma-and-ma.com). The earliest date of commencement for this term is upon receipt of this information in written form (in the form of a letter, fax or e-mail), but not before the goods have been received by the recipient. In the event that the customer will receive multiple deliveries of the same goods the term begins after the first partial delivery. This term does not begin prior to the fulfillment of the information obligation according to § 246 P. 2 in conjunction with § 1 P. 1 and 2 of the Introductory Act to the German Civil Code (EGBGB); and not prior to fulfillment of the requirements according to § 312e P. 1 Sent. 1 of the German Civil Code in conjunction with Article 246 § 3 of the Introductory Act to the German Civil Code (EGBGB). The customer can also declare the request of return for goods that cannot be shipped (e.g. large items) in written form.
In order to observe the return period, the shipment date of the goods or the date of the request of return is decisive. In any case, the return takes place at our expense and risk. The return shipment or the request of return is to be made to:
Consequences of a Return
In the event of an effective return, the benefits received by both sides are to be returned and if necessary the performance
(e.g. advantage gained by use) is to be returned. If the goods were damaged or devalued, then compensation can be demanded.
This does not apply, if the damage or devaluation to the goods resulted from controlling the goods – as would be possible in a bricks-and-mortar store. The customer is not liable if the devaluation results from the designated use of the item. Monetary refunds are to be completed within 30 days. The term begins for the customer with the postage date of the return or the date of the request of return and upon receipt of the goods for Ma&Ma (ma-and-ma.com)
In order to avoid a contractual obligation as much as possible, please utilize your right of return and countermand the Letter of Intent agreed upon when the loan contract was closed.